IELTS 18 Test-3 Letter

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company .

In your letter:

• describe the problem you had with the tickets .
• say why were unhappy with the staff .
• suggest what action the train company should take.

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received at your train station. I recently purchased tickets for a journey a week in advance, but when I arrived at the station to catch the train, I was informed that my tickets were invalid.

The problem began when I presented my tickets at the gate and was told by the staff that they could not be used for the journey. I was taken aback as I had bought these tickets from your official website and had received a confirmation email. Despite showing the email to the staff, they insisted that the tickets were not valid.

What added to my frustration was the unhelpful attitude of the staff. Instead of assisting me in resolving the issue, they were dismissive and showed little interest in understanding my predicament. This lack of customer service was disappointing and caused me a great deal of inconvenience.

I would suggest that the train company take immediate action to rectify this situation. Firstly, there should be a thorough investigation into why valid tickets are being deemed invalid. Secondly, staff should be trained to handle such situations more effectively and provide better customer service.

I look forward to hearing from you about how this issue will be resolved and will be thankful for an early resolution in this regard.

Yours faithfully,
[Your Name]