IELTS Letter Writing : Complaints about the reception area

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager.

In your letter,

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

Answer

Dear Sir,

I am writing this letter to provide some suggestions with regard to the complaints we have received about our reception area over the past few weeks from our visitors.

It came to my notice that people who had to deal with our reception area mostly expressed their dissatisfaction about the lack of proper sitting arrangement and delay in getting response to their queries. They also complained that they area is lot congested and it difficult to accommodate everyone.

Needless to say, the reception area is the first place where a potential client visits and asks for service. However, if this area is ill managed, it will lead to attrition of our client base and will badly impact our reputation. As you know, the front office showcases the company’s image, so we should ensure to keep it as per company’s standards.

As a solution, I would suggest that we need to expand our reception area and hire a second receptionist. Perhaps, we can use the storage room that is just adjacent to be transformed into another reception hall. Moreover, a hiring a second receptionist would help to deliver quick service to the customers.

I hope you would consider my suggestions.

Yours sincerely,
___Write Your name here___

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